Simple Services Delivery model (SSDM) |
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The critical success factors for any IT Services or Software project to be successful are :
- Correct Project organization
- A Documented Scope Of Work (SOW)
- Business process documentation
- A Reporting and escalation mechanism
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| Following many years of experience in managing and delivering offshore projects successfully, our team ensures that during close interactions with key users, they understand the requirements, business processes and philosophy properly. An in depth understanding of these areas translates into positive results in services or products that meet our clients’ business requirements. |
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| Source Paradigm believes in this close Client-Vendor co-operation. As shown below in our Simple Services Delivery Model (SSDM), |
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| Onsite and Offshore Engagement model |
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Offshore Outsourcing has gone mainstream and now offshore is now no longer a concept but a reality!
The initial perception was that offshore outsourcing was appropriate for larger organisations; however it is now increasingly apparent that almost every organisation, big or small, can benefit from offshore outsourcing. Indian software service providers have matured the process of offshore delivery. A combination of onsite and offshore software services has become a successful delivery model for many software projects. Advantages to the client include not just cost reduction but also access to a larger pool of experienced and skilled offshore software professionals capable of delivering high quality software and IT services. |
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Source Paradigm’s Onsite - Offshore engagement model is designed to pass these benefits to clients. Our entire Onsite - Offshore engagement model is governed by the Simple Services Delivery model (SSDM) to ensure that the Client team and Source Paradigm team works closely with each other. SSDM implements a Governance model that:
- Provides complete transparency on project performance (providing near real time project dashboards)
- Identifies risks at different stages of offshore sourcing and initiates a risk mitigation plan
- Builds flexibility to adapt to changing client needsProvides service improvement opportunities by establishing base lines and then measuring against them
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| Onsite – Offshore Software services delivery model Overview: |
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- Software project teams are divided into two sub teams viz., the onsite (nearer to client) & offshore team in India.
- Onsite team is led by onsite PM or Account manager and Offshore team is led by Offshore Project manager
- Onsite team is staffed with the senior techno functional consultants who understand the client’s requirement along with the key users and document them. The activities are divided in 2 types
- Onsite activities are completed at the client’s end
- Offshore activities are documented and prepared for the offshore team.
Size of the onsite team is decided based on the size of the project and the support requirements.
- Offshore team is managed by a dedicated Project manager. The offshore PM co-ordinates the requirements with the onsite team and gets them executed through the offshore delivery team.
- The offshore delivery team size is decided based on the project size and support requirements and comprises of both technical and functional consultants.
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Onsite activities:
- Onsite techno functional software consultants work as channels between the Client business analysts and offshore project team.
- ONSITE consultants work closely with the key users and the client team to understand the business processes and to document the requirements. Together with the steering team, a realization plan is prepared for various activities.
- Requirement specification documents are always approved by the key users and steering teams.
- Activities that require a closer cooperation with the client team are executed onsite to save time and efforts (Document, execute, test and deploy).
- Offshore activities are prepared / documented by the onsite team along with the key users
- After approval from the steering team, offshore activities are transitioned to the offshore team for realization.
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Offshore activities:
- Approved functional documents are accepted by the offshore project manager.
- The offshore team converts the business requirements and functional documents into the technical design at offshore software delivery centre.
- Offshore Team Leaders and Functional Leaders translate the requirements and functional designs for the functional/ technical team members for realization.
- Based on approved technical designs, code is built, tested and deployed from offshore.
- Sample data and test conditions are received from the client team or are already present in the test environment.
- Built in developments/customisations are tested by the teams with the sample data from the client or in the sample test environment with test cases relevant to the client business.
- If software development / software coding is involved, the code is sent through the cycles of code review within the team of TL, QA members and client side technical reviewers.
- Code/Customization is frozen for functional business testing.
- The tested code/customization is released to the onsite team for combined testing with the client (in the QA environment) along with relevant documentation. Upon approval, the changes then go into production.
- On approval from client post internal testing, the code is packed and delivered to the client project team.
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| SAP R/3 Services |
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The Growing dominance of ERP Systems
Over the last few years there has been a significant increase in the use of integrated applications. Older MRP systems focused typically on production planning and control. Today's ERP systems organize and manage business processes by sharing information across all functional areas of a modern organization. At the outset there were a number of key players in the developing ERP market, However there are now only a small number of major ERP suppliers remaining. SAP, one of the pioneers of ERP, has continually adapted best to changing market dynamics and has emerged as the leading ERP solution provider worldwide.
Our SAP Expertise and Capabilities
We work closely with our clients to understand their business processes and to ensure that the SAP software delivers the business process improvements as envisaged by the client.
We offer cost effective and professional SAP services ensuring that business disruptions are minimized and the client obtains maximum returns on his SAP investment.
SAP System support:
We have a team of dedicated SAP support experts, based at our offices in India, who provide 24x7 support, 365 days a year. We offer a range of services, including remote system monitoring, outsourcing and end-user help desk support, and can tailor our support packages to meet a client’s specific requirements.
SAP business improvement:
If a client already has an installed SAP system, they often wonder if they are getting the most benefit from it. We can help our clients analyze their current business processes, identify the issues that are causing sub-optimum use of the system and show them how to use their SAP system to its full potential. |
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| SAP Services overview: |
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SAP Functional Implementation and Support
- Project assistance for SAP template and SAP ROLL OUT implementations
- 24 X 7 end user support for day to day SAP operational issues
- SAP Customizing activities as per the requirements
SAP Development Support
- SAP custom development: ABAP Development of customer specific functionalities within SAP framework
- Modifications to SAP core objects as per SAP recommendations or client requirements
- Maintenance and enhancements of SAP or Customer applications already developed and being used at the client’s end
SAP Basis Administration and other technical support
- SAP R/3/ECC Installations
- SAP R/3/ECC Upgrades
- SAP Language imports
- SAP General administration
- SAP Printing and spool management
- SAP Users and security management
- SAP Profile and process management
- Database administration (SAP DB, Oracle, SQL Server)
- Operating System (OS) administration
SAP End user training and documentation
- End user training sessions for specific SAP modules and functionalities
- Preparation of end user documentation for various SAP and business process functionalities
Data migration
- Development of SAP interfaces to external systems
- Migration of data from legacy systems into SAP environment
Value Added Solutions (VAS)
(To ride on SAP to provide flexibility and lower TCO)
- WEB or desktop applications complementing to the current SAP system
- Operational flexibility
- Reduction of SAP licensing costs
- Better utilization of SAP functionalities through simple interfaces
- Increased accessibility
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| SAP Shared Services |
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It is estimated that the annual support costs of a typical SAP site are some 36% of the original implementation cost. Large companies often handle post-implementation support in-house, typically with a full-blown Centre of Excellence. While service levels and user satisfaction may be high the costs of the same also are on the higher side.
Sometimes all support is outsourced, perhaps due to company policy or a cost control regime. Many mid-market companies implement a blend of internal and outsourced support. This is viewed as the most cost-effective and service oriented support methodology.
Though there are no hard and fast rules, companies will typically keep general Level 1 (helpdesk, password resets, log-on problems, etc) and basic level 2 (problems that do not require system changes, e.g. master data or transaction problems) and program management / relative task priorities in-house, and look for external skilled support with deeper levels of knowledge for more complex level 2 support, all level 3 support, large project assistance and ad-hoc module support where there is insufficient need for an in-house Full Time Equivalent (FTE).
We offer our clients the opportunity to obtain a package of supplemental SAP capabilities that will augment their in-house resources in an optimal manner.
Shared Support Services for SAP are essentially consolidation of support services for various SAP system elements and functions among a number of clients to improve efficiency, effectiveness and lower costs of service delivery.
Small to medium businesses with mature SAP systems will gain significant cost advantages by utilising shared services through an offshore model
The offshore shared service model provides customer cost saving opportunities by offering a choice of a blend of fixed and variable pricing for their specific support needs, only paying for what is required in practice and not staffing internally for potential future needs. |
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Shared services model:
- A dedicated team of skilled offshore personnel in place to provide required support services
- Our client’s Team size can be held to a minimum with resultant lower costs.
- Resources are shared across multiple clients, thereby providing the client the cost benefits of a shared pool of resources
- Each client can contract for a blend of fixed and variable components based upon anticipated usage and adjusted in the light of experience over time.
- Availability of a larger pool of skilled resources than that affordable as an internal support team gives the client added security
- Incident/issue based billing rates are kept to a bare minimum
- Required resources can be scaled up or down in line with changing circumstances, offering the client significantly enhanced operational flexibility.
- 24 X 7 Support operations
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The Resources:
- Experienced, skilled and Certified SAP professionals
- Domain knowledge ranging from 2 years up to 22 years across various industries ranging from manufacturing, construction, media, etc, to name a few.
- In addition to SAP professionals, the team has IT professionals with expertise in technologies such as: ASP, ASP.net, PHP, VB, SQL Server and Oracle
- A flexible, creative and innovative workforce dedicated to provide solutions that help clients achieve maximum potential from IT investments
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| SAP Health Check – Audit Services |
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Due to a variety of reasons, it may be that an SAP implementation has not quite delivered all of the benefits that were anticipated at the visionary stage of taking the decision to proceed, at a cost within striking distance of original estimates and in a timescale close to original plans.
The implementation of an Enterprise Resource Planning (ERP) system such as SAP is a major undertaking for any company, especially those at the mid-market level. In typically leads to the redesign of business processes, resulting in significant changes to the way the business is run. An SAP Audit and Health Check is an important first step to identify if maximum leverage is being obtained from the ERP system that has been implemented, and assess where additional value can be gained.
Our Consultants can review your organization's existing applications, document relative performance levels and compare those results to industry best practices and standards. We will highlight how well the SAP application is performing to meet current and likely future needs. Based on these findings, we will recommend solutions for maximizing the value on the initial SAP investment for the entire enterprise. |
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| SAP System Technical Audit (Best Practices) |
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- Performance audit:
- SAP system performance evaluation in terms of transaction processing & response time
- Verify system profile and process settings
- Database and operating system performances
- Data dictionary consistency
- Security audit:
- Profile, role and authorization settings verification as per SAP guidelines
- Client and access authorizations
- Transaction security
- RFC and interface security
- Development audit:
- Development standards definition and documentation audit
- Version control and analysis
- Research of critical / conflicting objects
- CORE modifications violating best practices guidelines
- Exits and enhancements violating best practices guidelines
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| SAP Health Check (Best Practices) |
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- Customizing
- Verify business process integration in Customizing
- Verify customizing and business process standards and documentation
- Problem determination
- Understand issues not yet resolved in the system
- Locate potential threats/problems for the future and suggest solutions
- Usage analysis
- Analyze the usage of SAP system and find out improvement potential
- Evaluate possible process duplication and suggest remedies
- Suggest remedies for process performance improvement
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| Source Paradigm’s SAP Business One (SAP B1) Services |
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To succeed in the global competitive market of today’s business environment, companies need an affordable, integrated business management solution. It should automate processes and deliver reliable views of company operations and performance based on real time data.
Small and medium businesses have an altogether different set of challenges to face in comparison to large organisations. In addition to requiring much of the functionality required by large organisations, they do not want to carry risk by experimenting with different applications to satisfy their business needs. In short, they require a tried and trusted enterprise resource planning system.
SAP Business One (SAP B1) is such a solution, offered by SAP specifically for this market.
It is against this background that we offer complete, integrated IT solutions to the small and medium business enterprise (SME). |
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The challenges faced today by SME sector include:
- The lack of skilled resources, with constant pressure on budgets.
- Limited exposure to global best practices.
- An inability to plan properly, due to the time spent in business execution.
- Inaccurate and disintegrated data, leading to Information gaps
- Inability to plan and control operations accurately.
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Until now they have been working with standalone solutions pertaining to mainly financials and to some extent to inventory tracking or billing applications.
SAP the market leader of business software solutions and with years of research and service in this segment has developed the SAP Business One suite (SAP B1) especially for small to medium enterprises.
Designed specifically for small and midsize enterprises, SAP Business One (SAP B1) allows business owners to achieve an up-to-date and unified view of their operations, improve business-process efficiency and take advantage of growth opportunities. The application suite can be deployed rapidly, providing instantaneous access to critical business information through intuitive, easy to use reporting and drill down capabilities.
The SAP Business One (SAP B1) has been designed considering the following key points which are important for Small and Medium business (SME): |
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- It comes at a very competitive and affordable price.
- It can be implemented quickly.
- It is easy to customize/modify, to address changing needs/new requirements.
- It has an easy-to-use interface with drag and drop options, giving users total control.
- It has a relatively lower maintenance cost.
- Add-ons are available to take care of any/all additional needs of an organisation.
- It supports multiple currencies/languages.
SAP Business One (SAP B1) has 14 core modules: each client can select the modules which are required for their circumstances:
- Accounting
- Financials
- Sales opportunity management
- Sales – A/R
- Purchasing – A/P
- Business partner management
- Banking
- Inventory
- Production
- Material requirements planning (MRP)
- Service management
- Human resources management
- Reporting
- E-commerce
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| Discover how SAP Business One (SAP B1) can meet your immediate and long-term needs in conjunction with Source Paradigm’s capabilities. Source Paradigm’s delivery partner is a SAP Business One (SAP B1) Channel Partner, with a pool of highly skilled, professional and certified SAP Business One (SAP B1) consultants. |
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Source Paradigm’s SAP Business One (SAP B1) team partners with client’s team to study the AS IS and TO BE business processes. We then benchmark these business processes with industry best practices to help our clients leverage maximum benefits from SAP Business One (SAP B1). Our in depth SAP Business One (SAP B1) experience and SAP partnership helps client, reduce implementation time and maximize Return On Investments (ROI).
Generally the SAP Business One (SAP B1) implementation cycle runs only in weeks and SAP suggests that with management commitment and full focus the implementation cycle can be completed within a month.
SAP Business One (SAP B1) is a simple to operate solution offering a very broad range of functionality and requires simple customising to help map existing business process. It is also scalable easily, as is the way in which new functionality can be added. We provide with proper training and knowledge to the end users to help them utilise the application to its maximum potential.
Our team members are continuously available to provide support to clients for any new modifications, upgrades, issue resolutions, etc.
For those clients who have already implemented SAP Business One (SAP B1), we offer our Support Services for development / problem resolution, based upon our unique Shared Services Delivery Model. |
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Benefits:
SAP B1 enables clients to have purchasing, manufacturing, inventory management, sales, financial management and banking all under a single, flexible, responsive system. When clients run SAP B1, they and their staff will:
Get a complete view of their business with a single, accurate source for all critical, up-to-the-minute business data. Give business users instant access to the right information they need to run the business.
Expand the business and improve customer service. A complete customer view across sales, distribution, and financials helps uncover new ways to serve customers faster and better.
Take proactive control of the business through automatic alerts, workflows, and response to key business events and customer needs. These will ensure avoidance of reactive, time-consuming “fire drills.”
Save time and resources by streamlining operations with seamless out-of-the-box integration of key business processes such as sales, purchasing, inventory, and financials , eliminating redundant data entries and errors.
Support their dynamic business needs with easy-to-use customization tools that will tailor SAP B1 to fit specific business needs and individual user preferences.
Trust in a solution to count on. SAP B1 is offered by SAP, the world’s leader in business software solutions, and delivered by a global network of certified partners that provide local customer service and support.
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