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Process Enhancement Consulting enables an organisation to implement a
Quality Management System (QMS). This can be either in compliance with
recognised models such as ISO, CMM or model independent process
enhancement based on industry best practices.
Companies world-wide have experienced the benefits of becoming process
driven organisations. To manage and sustain growing business needs,
implementing a process framework in an organisation is an integral part
of business today. At Source Paradigm we provide end-to-end process
enhancement consulting that begins with strategic planning and proceeds
through process analysis to process definition and process
implementation support to verifications through audits.
Key Drivers for Process
Enhancement
- Is there a desire to implement a culture
of continuous improvement in the organisation?
- Is there an inability to identify
symptoms, causes and effective cures for operational issues
in the organisation?
- Is there a documented process manual for
the organisation?
- Do different people in the organisation
execute a process in different ways?
- Are there documented processes to execute
some tasks?
- Are there documented processes to
execute repetitive tasks?
- Is your decision support system driven by
people rather than processes?
- Do you have well defined and documented
roles and responsibilities for people throughout
the organisation?
- Are there inconsistent decisions and
conflicting reports from business Functions?
- Are too much time and resources being
used in collecting metrics?
- Is there a mechanism to do root cause
analysis and implement a system for corrective /
preventive actions?
- Is there a system to capture and measure
customer satisfaction?
- Is there a knowledge repository to record
and share best practices?
Model Driven Consulting
A number of models and frameworks (such as ISO 9001, ISO 27001,
CMMI®,
etc.) have evolved in recent years that provide guidance for
designing & implementing process improvement. Selecting the
right
model for your business is critical, and needs expert advice to help
you reap the benefits of implementing the best fit framework. Source
Paradigm partners with clients right from the gap analysis stage
through to the final assessment/appraisal. Source Paradigm enables
clients to achieve measurable business benefits through successful
implementation of model-based process improvements.
Model Independent Process
Improvement
Working with different size clients across industries, we have seen
that there are times when a combination of the models and frameworks
works best. With this in mind, Source Paradigm has designed a suitable
process enhancement initiative that can be either independent or in
combination with industry best practices to address and overcome
challenges in specific areas such as defect reduction, improved supply
chain, enhanced sales process, SLA based delivery, etc.
Process Training
Process trainings and workshops are an integral part of any process
enhancement program. Since the business environment is dynamic, your
organisation's process enhancement process also needs to be equally
dynamic. This can be achieved by ensuring that you have a team that
will keep refining the processes in line with the changing business
environment. To support the process enhancement initiative, Source
Paradigm conducts detailed workshops for the process areas. Customized
training programs are also provided to enable the organisation in
effective process implementation and enhancement. Source Paradigm
offers training programs in ISO, Six Sigma, CMM and CMMI.
Source Paradigm : Value
Proposition
- Ability to map & document end to
end business processes
- Ability to provide recommendations for
process automation
- Ability to set-up a process to capture
and measure customer satisfaction
- Skilled staff to train our clients team
on enhancing the process on an ongoing basis
- The skills and experience to set up a
mechanism that will deliver consistently for repetitive processes
- Knowledge and experience to assist your
staff in obtaining Certifications for ISO, SEI CMM
- Capability to Implement systems to
capture key metrics, and set up a process for continuous improvement
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